Shipping policy
How long does our shipping take?
We, at The White Gem, ship orders via UPS or USPS Ground for domestic orders which typically arrives in 5-7 business days. This is unless you have chosen expedited shipping at checkout. We ship in cardboard boxes that are unmarked carries our brand name on the shipping label. This can’t be removed for insurance purposes. Expedited orders are processed on the same day if placed before 12:00 PM, Monday - Friday, except holidays. Kindly note, The White Gem does not deliver on weekends (Saturdays & Sundays).
How do we ship orders?
All The White Gem orders are shipped through UPS or USPS . The ETA for UPS or USPS is generally 5-7 business days while for ups overnight delivery it’s usually delivered the next business day (depending on availability).
Do we ship globally?
No, Currently we are shipping in USA.
Why hasn’t your item been shipped?
In case your chosen products made-to-order or requires engraving, kindly allow us more time for processing your jewellery.
How quickly are our orders processed?
All orders at The White Gem are processed between 1-2 business days for in-house items. This does not include made-to-order or items requiring engraving. Engraved items require an extra 2 business days for processing while made-to-order items are processed in 2-3 weeks. We will offer you the estimated shipping dates.
Are our orders processed during the weekends?
No. we do not process any orders on weekends or holidays. All The White Gem orders are only processed on weekdays i.e. Monday to Friday.
What are our shipping options, costs & delivery times?
SHIPPING METHODS, COSTS & DELIVERY METHODS
We offer shipping throughout U.S. via UPS or USPS.
Delivery of items is based on orders placed on weekdays (Monday-Friday).
|
Shipping Method |
Carrier |
Shipping Charge |
ETA |
|
Standard |
UPS |
FREE |
Arrives in 5-7 business days after processing* |
|
2 Day |
UPS |
$ 19.95 |
Arrives in 2 business days after processing* |
|
Next Day |
UPS |
$ 29.95 |
Arrives in next business day after processing* |
*Order Processing Time
Orders are typically processed within 1 to 2 business days based on the following factors:
Ø Normal orders should be placed by 11:59 PM EST to begin processing on next day
Ø 2 Day & Next Day orders should be placed by 1PM EST to begin processing on the same day.
Ø All orders received after 1PM EST or on holidays or weekends (Saturday & Sunday) are processed the next business day.
Ø During promotional periods & peak holiday order processing times may take longer than usual.
UPS or USPS Delivery Days
For all orders for normal standard shipping, 2 Day shipping and Next Day shipping, UPS or USPS will deliver your package on weekdays (Monday–Friday). Kindly note that for 2 Day and Next Day shipping options, UPS or USPS will not deliver packages on weekends (Saturday & Sunday).
Hawaii, Alaska & Puerto Rico
Standard shipment to Hawaii, Alaska and Puerto Rico are currently not available.
USPS second day air shipping cost $24.95.
For Next Day Air $29.95.
We are unable to expedite orders shipped via USPS, and shipments may take longer than expected.
P.O. Box/APO/FPO
All shipping to P.O. Box/APO/FPO addresses are sent via UPS or USPS standard shipping is free.
Business Days & Holidays
All our orders are shipped Monday to Friday, except federal holidays within the United States.
Packages are not shipped from our distribution centers on the below mentioned holidays in 2018:
• January 1: New Year’s Day
• May 28: Memorial Day
• April 1: Easter Sunday
• July 4: Independence Day
• September 3: Labor Day
• November 22: Thanksgiving Day
• December 24: Christmas Eve Day
• December 25: Christmas Day
• December 26: Post-Christmas Day